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Privacy Notice

SuperFOIL is an Online Trading Name of Boulder Developments Ltd 

SuperFOIL is an Online Trading Name of Boulder Developments Ltd

When you interact with us either through our website, our storage unit landing page or during the course of our dealings with you, we will collect some personal data to enable us
to communicate with you and to provide you with our products and services. The data is collected through a variety of channels such as:

 

  • Provided directly by you e.g. when you enquire about our services
  • Collected in the normal course of our relationship with you
  • The personal data has been made public by you e.g. contacting SuperFOIL or a
    member of our staff via a social media platform or from one of our distribution
    networks
  • Collected when visiting our website and using its features
  • Collected when visiting our storage unit landing page and using its features
  • Some personal data might be created by us for example records of our
    communication

 

Depending on which service or product we provide you with we might collect your name, contact details including address, phone number, email address, credit card information
and/or bank details. Additionally, we also collect your IP address and the content of any calls that we might have with you and emails content. We may monitor and record
communications we receive. This helps us to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is
entered into by that means, to provide evidence of the transaction.

When you view our site by linking from another web page we may store the URL (identity) of that page for purposes of internal administration.

In some circumstances, we reserve the right to conduct certain credit checks with licensed credit reference agencies when you apply to take a service or product. This is to help detect
fraud or loss.

We collect your photo ID when renting our storage unit container for the purpose of identification and it will be kept securely in our system and deleted when no longer required
in line with our retention policy.

The legal basis for processing your data is contractual obligations and legitimate interest, where applicable. In same circumstances we might have to rely on consent, and you will be
provided with the appropriate way to grant such consent and to withdraw it should you chose to do so at a later date.
We use the following applications to store and process your data:

 

  • Google Drive and Google Workspace (our operational & communication system)
  • HighLevel (our customer relationship management software and promotional system)
  • Orderwise (our accounting system)
  • WordPress (our website platform)

 

We will keep your data for 6 years after contract termination, in line with our retention policy. After this period the data will be permanently deleted from all our systems and safely
disposed of.

You have the right of access to obtain copies of your data, the right to have your data rectified if it’s incorrect or incomplete, the right to object to your data being processed and
to have your data deleted. You also have the right to restrict processing for example if you need us to store your data longer than 6 years after contract termination. You also have the
right to withdraw consent at any time. Please be aware that the objection and deletion rights are not absolute they are applicable only in certain circumstances. If you wish to
exercise any of your rights, please reach out to us by emailing us at:

[email protected]

 

We would hope that you will never have the need to complain.  However, in case you do please contact us at [email protected] and we will do our outmost to resolve the matter.

 

If you feel that we have not dealt with your complaint to your satisfaction, you have the right to complain to the supervisory authority:

https://ico.org.uk/concerns/

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