When you interact with us either through our website or during the course of our dealings with you, we will collect some personal data to enable us to communicate with you and to provide you with our products and services. The data is collected through a variety of channels such as:
Depending on which service or product we provide you with we might collect your name, contact details including address, phone number, email address, credit card information and/or bank details. Additionally, we also collect your IP address and the content of any calls that we might have with you and emails content. We may monitor and record communications we receive. This helps us to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means, to provide evidence of the transaction.
When you view our site by linking from another web page we may store the URL (identity) of that page for purposes of internal administration.
In some circumstances, we reserve the right to conduct certain credit checks with licensed credit reference agencies when you apply to take a service or product. This is to help detect fraud or loss.
The legal basis for processing your data is contractual obligations and legitimate interest, where applicable. In same circumstances we might have to rely on consent, and you will be provided with the appropriate way to grant such consent and to withdraw it should you chose to do so at a later date.
We use the following applications to store and process your data:
We will keep your data for 6 years after contract termination, in line with our retention policy. After this period the data will be permanently deleted from all our systems and safely disposed of.
You have the right of access to obtain copies of your data, the right to have your data rectified if it’s incorrect or incomplete, the right to object to your data being processed and to have your data deleted. You also have the right to restrict processing for example if you need us to store your data longer than 6 years after contract termination. You also have the right to withdraw consent at any time. Please be aware that the objection and deletion rights are not absolute they are applicable only in certain circumstances. If you wish to exercise any of your rights, please reach out to us by emailing us at:
We would hope that you will never have the need to complain. However, in case you do please contact us at [email protected] and we will do our outmost to resolve the matter.
If you feel that we have not dealt with your complaint to your satisfaction, you have the right to complain to the supervisory authority:
